Shopping guide

[About orders]

■About changing order details

Once your order is complete, you cannot change the details yourself. If you wish to make any changes, please contact us here .
When contacting us, please check that your full name, email address, and order number are correct.

The following items cannot be changed even if requested.

• ·Number
• ·merchandise

If you wish to do more than that, you will need to cancel once.
We apologize for the inconvenience, but please write your order number and contact us here.

■How to issue a receipt

Please contact us here with your full name, email address, order number, and receipt address.
The name of the item will be ``Item charge and''.

■About the outer box and packaging

Some products come with an outer box and some do not. If there is an outer box in the image on each product page, the item will be packed and shipped in the box.
*Gift wrapping is currently not available.

[About payment]

■Payment method

The following are available.

• ・Credit card (VISA, MASTER, AMEX, JCB)
• ・Shop Pay, Apple Pay, Google Pay

*Payment will be made in one lump sum.

■About Shop Pay, Apple Pay, and Google Pay

This is a payment method that allows you to omit entering customer information and delivery address information.
In this case, the delivery address will be the "billing address registered with each payment service."

If you would like to change the delivery address for a gift, etc., please select a different payment method.

[About delivery]

■About shipping charges

Shipping costs differ for products with a content volume of 720ml or less (4-go bottle) and 1.8L bottle (1-sho bottle). Shipping charges may vary for items with boxes.

[Products under 720ml]

<Standard shipping fee (tax included)>
Flat rate (other than Okinawa and remote islands): 1,350 yen Okinawa and remote islands: 3,400 yen

<Cool delivery fee (tax included)>
Flat rate (other than Okinawa and remote islands): 2,000 yen Okinawa and remote islands: 4,000 yen

*Products smaller than 720ml (4 bottles) will be shipped with a maximum of 12 bottles per item.

[1.8L (one sho bottle) product]

<Standard shipping fee (tax included)>
Delivery outside of the following prefectures: 2,200 yen Aomori, Iwate, Akita, Shiga, Kyoto, Osaka, Hyogo, Nara, Wakayama: 2,350 yen Tottori, Shimane, Okayama, Hiroshima , Yamaguchi prefecture, Tokushima prefecture, Kagawa prefecture, Ehime prefecture, Kochi prefecture: 2,450 yen Hokkaido, Fukuoka prefecture, Saga prefecture, Nagasaki prefecture, Kumamoto prefecture, Oita prefecture, Miyazaki prefecture, Kagoshima prefecture: 2,750 yen Okinawa prefecture: 4050 yen

*1.8L (1 sho bottle) products will be shipped with a maximum of 6 bottles per unit, and will not be shipped by cool delivery.

■About specifying delivery date and time

Please note that we are currently unable to accept delivery date and time specifications.

■About changing the delivery address

The confirmation method differs depending on the shipping status of the product, so please check the shipping status in the order confirmation email before proceeding with the change procedure.

[How to change before shipping]
Please contact us and let us know your desired delivery address.

[How to change after shipping]
The "inquiry slip number" is included in the delivery arrangement completion email, so please check it from Yamato Transport's "Kuroneko Yamato Baggage Inquiry System" and contact Yamato Transport directly.
(Please note that changes to the delivery address may not be possible depending on the area.)

■About receiving the product after shipping

All deliveries are made by Yamato Transport.
The Yamato Transport slip number will be included in the email sent after shipping has been completed (Subject: [Mature and Warm] Order number ●● has been shipped successfully), so please use that number to contact us using the Yamato Transport inquiry form. Please check the status.
*After shipping, it may take some time for Yamato Transport to confirm the tracking number.

We also recommend the Yamato Transport official LINE. After shipping, you can change the pick-up date and location, notify of absence, request redelivery, etc. on LINE. Please use this service after completing the procedures here.

[About cancellation]

■How to cancel

We apologize for the inconvenience, but

• ・Email address when ordering
• ・Order number written in the order confirmation email

Please check this before making your request.
If the information you have provided is not sufficient, we may ask you to confirm your identity.

Please note that cancellations will only be accepted before the product is shipped. Please note that due to the nature of food products, we are unable to cancel orders once the shipping process has been completed.

*Once the cancellation is complete, you will receive an email saying, "We have received your cancellation for [Mature and Warm] order number ●●." If you have not received this, please feel free to contact us as the cancellation may not have been completed.

*If a receipt is issued after payment, please destroy it.

■In case of defective product, wrong delivery, or damage during transportation

We apologize for the inconvenience, but please contact us here within 7 days after receiving the product.
In that case, please write "About product damage" in the subject line and include details (order number, etc., and the relevant product) in the body of the message. We will exchange it for a replacement item.

[Regarding prohibition of resale]

■Regarding prohibition of resale

At Juku and Kan, we make sure to sell our products at reasonable prices. Therefore, we ask that you refrain from resale.
Please note that currently we can only deliver within Japan from this site.

[others]

■Inquiry counter

Please contact us using the form below.
contact page
*For products sold at the Juku to Kan online shop, please contact us, not the sake brewery.

■Operating environment (recommended browser)

For both Windows and MacOS,
We recommend Chrome, Safari, and Firefox.

Also, we apologize for the inconvenience, but Internet Explorer is not supported, so problems may occur with page viewing and behavior.
If you are using Internet Explorer, please change to another browser or use another device such as a smartphone.
*As of June 16, 2022, support for Internet Explorer itself will end.

If you are unable to view the page properly even after changing your browser, you will need to configure the following settings.

• ・Enable JavaScript
• ・Enable cookie usage

■Email reception settings

Before applying or confirming your order, please be sure to set up your settings so that you can receive emails from Juku and Kan. When setting up your reception list, please enter the domain part after @ in your email address, "sakematured.com."
In particular, there are many cases where emails are not being delivered to customers using docomo.ne.jp and ezweb.ne.jp email addresses. If you are using the recommended spam filter settings, emails from Juku and Kan may be marked as spam, so please be sure to use the "receiving settings" above.

■How to stop receiving the newsletter

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You can unsubscribe from the newsletter in the following two ways.
Click "Unsubscribe" at the bottom of the newsletter → Please enter your registered email address.
If you wish to resume registration, please register again from the bottom of the page.